{Work911 Forum} Fwd: Work911 Success Updates

Work911: Learn With Us.

Latest News Jun 14, 2015 Distinctions Required For You To Resolve Conflicts Five absolutely critical distinctions you must make if you are to be successful at resolving your conflicts in positive ways. Read more...   360-Degree Feedback: How'm I Doing? A collection of observations about the 360 feedback process free of the usual jargon-speak. Down to earth analysis, and the author expresses many of the opinions (albeit not positive) of employees who have had 360 feedback jammed down their throats. (26-Jun-2006) ... Read more...   Case Study 3/2001 Employee Performance Ratings Disclosed - Data Protection Commissioner - Ireland What happens when employee ratings from performance appraisals end up leaked in the organization? Oh, you mean that data is confidential? You bet. Here's a short case study to remind you about confidentiality in performance evaluations. (17-May-2006) ... Read more...   Featured Free Resource The ABCs of Employee Engagement Are you looking to boost employee engagement at your company? So the customer is always right? Think again. - Handling Complaints Article with some interesting numbers on what industries are the worst for dealing with complaints, and some tips. Read Full Article!. Read more...   Does Your Home Business Need Insurance? More important advice on the kinds of insurance needed to safely run a home based business. Looks at different situations and options to help you decide. ... Read more...   Angry Customer Videos Funny? Think Again And Imagine The Trauma There are literally hundreds of videos of angry customers posted on Youtube. Many of them have gone viral, garnering views in the hundreds of thousands, and it's also common for those videos to receive huge numbers of comments numbering in the thousands. Banal comments, perhaps, but comments none the less. ... Read more...   Featured Free Resource Actionable Twitter Tactics: The Complete Guide to Twitter Analytics Learn about the tools you'll need for analyzing and reporting on Twitter. Preparing For the Mature Consumer Boom Some startling numbers about the explosive growth of the mature customer (over 65), that should highlight the need for shifts in how the elderly can be best served. ... Read more... Liked this article? Share it on... Why You Need a Customer Service Strategy Tailored to Baby Boomers The eldest baby boomers are now amongst the retired, but also with new challenges, yet most businesses don't have a strategy in place to market to and serve baby boomers. ... Read more... Liked this article? Share it on... Why are leaders becoming more hands-on with employee training? According to this article, more leaders are getting involved in fostering and leading training, and the reasoning is to create more direct relationships with staff to improve engagement. ... Read more... Liked this article? Share it on... Bacal & Associates | 722 St. Isidore Rd. Contact: journal@customerservicezone.com Unsubscribe

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{Work911 Forum} Fwd: Work911 Success Updates

Work911: Learn With Us.

Latest News Jun 2, 2015 Why are leaders becoming more hands-on with employee training? According to this article, more leaders are getting involved in fostering and leading training, and the reasoning is to create more direct relationships with staff to improve engagement. ... Read more... Distinctions Required For You To Resolve Conflicts Five absolutely critical distinctions you must make if you are to be successful at resolving your conflicts in positive ways. Read more... Why leadership coaching for development often falls short Leadership coaches abound, but the truth is that a lot of leadership coaching does nothing but cost money and time. Here's why. (24-Apr-2015) Read more... Featured Free Resource The Manager's Field Guide to Recognition A comprehensive guide to recognizing your employees effectively. What leadership skills do nonprofit emerging leaders need to succeed? (Millennials) A little mistitled since this is really about the skills millennials need to lead in nonprofit environments, but there's good content in the article. (24-Apr-2015) ... Read more... Women Leaders and Organizational Change Some suggest that adding more women in leadership roles will change organizations, but this article suggests that that isn't going to work. Much more is required if our organizations are to change. ... Read more... The Conflict Resolution Meeting You have a conflict with a coworker. You decide you need to meet to thrash things out and clear the air. Here's how to do it. Read this first. Read more... Featured Free Resource Nurturing Company Culture: A Love Story Helping to make your company a great place to work. The Service Side of Supply Chain Management Very deep article that's part of an expert supply chain management series that considers the process in terms of the "service side". Great, but hard to read for many. ... Read more... Liked this article? Share it on... 5 Ways Millennials are Re-defining the Customer Experience If you subscribe to generational stereotypes (and I don't), you may find this interesting. Or, you may balk at the bald and rather stupid generalizations. ... Read more... Liked this article? Share it on... Senior Citizen Customer Service Etiquette Not all seniors are the same, but this is a good reminder article for those who serve the older generations on how to provide them with better service despite possible barriers. ... Read more... Liked this article? Share it on... This email was sent to ceo232@gmail.com. You are receiving this newsletter because you opted-in to receive relevant communications from Bacal & Associates. If you would like to manage your newsletter preferences, please click here. Bacal & Associates | 722 St. Isidore Rd. Contact: journal@customerservicezone.com Unsubscribe

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{Work911 Forum} Help me out with the title of my new book for teachers, school staff and board officials?

It's driving me nuts. I'm working on my next book, for an audience of teachers, ed. admin. people, school board officials, and support staff who deal with parents and community members.

The book is a guide to dealing with the challenges of working with parents, or others who are on the demanding, and even sometimes aggressive side, with the theme that "it takes a village to educate a child". So, trying to build bridges between home and school.

I want the title to be:
catchy, but clear what's in the book
positive sounding with respect to both parents and schools staff, since the book is a "no blame" zone that focuses on working together for the benefit of the students/children
has to have both a main title, and a sub-title like

"Teacher Speak: Building Bridges Between The Home and The School", or
Educator Speak: Dealing With The Challenges Of Building Bridges Between The Home and School"

What do you think of either of those? 

I've done two previous books similar to this one, one called "If It Wasn't For The Customers I'd Really Like This Job: Stop Angry, Hostile Customers COLD While Remaining Professional, Stress Free, Efficient and Cool As A Cucumber" (for customer service staff), and
Defusing Hostile Customer Workbook For The Public Sector

Both titles are a bit negative sounding.

So, got an ideas, suggestions? Sue would appreciate it. If you have ideas, you can reply to this message.

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{Work911 Forum} Free Today Only: Giving The Business to Social Media Research (Friday, Oct. 11, 2013)

Free today only in Kindle Format

If you are inundated and confused by all the research on social media, take advantage of our free offer to grab a copy of Giving The Business To Social Media Research. It's in Kindle format but even if you don't have a Kindle, you can read this essential information on business use of social media on other platforms, since Amazon provides free reader software for other tablets, phones, and desktop computers.

Your special link, today only. http://www.amazon.com/Giving-Business-Social-Research-ebook/dp/B0042P52UC

Here's the description.

Tired of the buzz and hyperbole about how social media is the wonder cure for all business ills? Wondering if all the statistics and research about social media REALLY tell us that businesses must get on board? You should be.

Before you make any decisions about whether your organization needs to have a social media presence, first understand that the "research" on social media is incomplete, misleading and often misinterpreted, and that while it may be the case that business can benefit from social media, the research, as of today, does not prove that.

So, before you take the numbers at face value, whether they come from the New York Times, a social media research company, Facebook or anywhere else on the Web, learn to sort the wheat from the chaff, and the hyperbole from the reality.

This report walks you through the reasons why the research is almost totally useless for making business decisions about social media by introducing you to basic principles of research and logic expressed in terms everyone can understand.

You will learn that there is:

No research evidence that being active on social media causes better business results.
Substantial potential for bias in both the generation of the statistics and their publication.
Survey research, on which most social media research is based, is difficult to do properly, AND does not predict or explain consumer behavior as it relates to social media.

Remember: A proper social media presence for businesses is NOT free. In fact, it's hugely expensive in terms of time, one of the most valuable resources for any business. Before you are convinced with the flood of badly interpreted and largely irrelevant research findings, prepare yourself so YOU can make informed decisions about your business/company.

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{Work911 Forum} Why Is Robert Bacal Burning His OWN Best Selling Performance Appraisal Books?

Find out why Robert is burning his own books about performance appraisal and performance management.

In this completely different approach to the topic, follow Robert as he works with Chet, CEO of Wellcore, who wants to improve his company's performance review system. But Chet gets a lot more than he expects, including a severe headache, when Robert take him out back to the wood shed for a good old fashioned book burning.

Start here with the first meeting, and the first burning of books on performance appraisal.

You'll shake your head. Laugh. Not only a commentary on the topic, but also on the process of consulting.

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