{Work911 Forum} Phrases You Just CANNOT Stand To Hear In Relationships?

Last year we released Imperfect Phrases For Relationships: 101 COMMON Things You Should Never Say To Someone Important To You... And What To Say Instead that describes and explains 101 phrases that tend to make people angry and defensive within relationships. You can read it free, in its entirety in website form here.

I'm contemplating doing a second revised edition, so I'm looking for even more phrases, words and ways of communicating that are real "fire starters", or might be upsetting.

Would really like to hear from you.

In your relationships (either at home, in families, at work) what phrases should be banned (if it was possible) because they are infuriating, destructive, or otherwise have the potential to hurt, or make the relationship worse?

(You can reply via email or on the discussion board)

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{Work911 Forum} Can you damage credibility by posting TOO MUCH On Social Media

Been ruminating on this topic, after seeing, on one social media platform, three people among 60,000 members on one platform, dominate discussion.s

The question I have is this: Is posting a lot so it becomes noticable a problem when it comes to establishing credibility and trustworthiness?

And, when is enough too much?

Love to hear you take on these questions, so feel free to reply to this message, and we can discuss it.

For me, I start to ask questions (as below) about people who seem to be posting a lot.

• How does this person find the time to post ten or twenty times a DAY (or whatever the count?
• If they have so much free time, how good can they be?
• Shouldn't they be actually working "in the real world" now and then?

(from Credibility and Trust: Is Posting TOO Much On Social Media Damaging Yours? http://work911.com/wp/?p=4473

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{Work911 Forum} New Free Video Based Training On Angry Customers

Just a quick note to let you know that, in response to requests over the years, we've started to produce video based tutorials, and lessons to help you develop your skills in dealing with diifficult, distraught and angry customers. We've just started, but it's a kind of join any time, and use what works. Not only can you view the videos, but you can also interact, answer the tutorial questions, comment, etc.

We have a couple of intro videos available here.

The course itself: The first two segments including an overview, and the first lesson, complete with online assignments is here.

Comments invited, you can feel free to respond with those comments via email, by responding to this one.

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