Thursday, October 29, 2015

{Work911 Forum} Fwd: Work911 Success Updates


Work911: Learn With Us.
Latest News Oct 28, 2015

Top 10 Reasons to Write a Blog Post Debunking the Learning Styles Myth

Thalheimer writes an entertaining AND enlightening piece on all the hype and myths around learning styles.

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Neuroscience Myths and Worse

Recaps in brief a presentation by John Medina, author of Brain Rules, on the current limits and applicability of neuroscience research to learning and instruction. ...

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Identifying customers at risk of leaving and deciding whether to keep them if possible

In B2b particularly it's important to identify the different types of customers, and where they sit in terms of loyalty to your company. By identifying customers at risk of leaving you can allocate your retention resources most effectively. ...

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Make Yourself Replaceable!

Here are some simple steps that can help you assure that your competence on the job will propel you forward, rather than hold you back.

Win-Win Customer Journeys With Dialogs about Value

For the more advanced, this article also includes factors related to customer loyalty. It's a good example of how complex looking at customer journeys can become if you choose, but it's also possible to scale things down for smaller businesses. ...

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Three Steps to Defining and Mapping the Customer Journey

A broad overview of the process of defining, then mapping your customer takes in procuring your services or products. Read Full Article!.

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All You Need To Know About Customer Journey Mapping

If you are new to customer journey mapping this is good since it explains what it is, and why you need to do create one. Read Full Article!.

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Featured Free Resource

MCITP Transit Map

Navigate the MCITP web with PrepLogic's Free MCITP Transit map.

Customer Journey Mapping Software Review

The outcome of analysing your customer's journey to purchase is often expressed in some sort of graphic map. It can help to use software to produce that final product. This reviews some options to do so. ...

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Customer Complaints - Managing expectations

There are two ways to address customer complaints - fix the ongoing problem if that's possible, and/or work to manage customer expectations so they know ahead of time the how longs, etc. ...

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Latest results of Dave Paradi's Annoying PowerPoint Survey

Some survey results on what the most annoying uses of Powerpoint involve.

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Thursday, September 10, 2015

{Work911 Forum} Fwd: Work911 Success Updates


Work911: Learn With Us.
Latest News Sep 9, 2015

Everything You Need to Know About Running a Webinar (And Then Some)

Badly executed webinars are just terrible. Here's how to set up and run webinars that work, and don't suck.

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3 Types of Customer Experience Action Essential to ROI

Here are three customer experience actions the author sees as essential to getting a return on investment in CX Read Full Article!.

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The Perils of a Neglected Online Community

It's shocking how many companies set up online communities and then don't staff it, or let it "do what it does". Even major companies like amazon make this mistake. Here's more. ...

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Talent Acquisition Technology: Today, Tomorrow, and Beyond

In an era filled with incredible technologies, businesses increasingly demand resources to make better informed decisions.

Wireless Brand Satisfaction: Are Customers Own Words Better than a Rating Scale?

While the title suggests this is about wireless companies, in truth it's about whether any company is better off measuring customer satisfaction via a rating scale or in a customer's own words. ...

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Top 100 Ideas And Quotes For First-Time Leaders | 

Nice short snippets for first time leaders, a little bit at a time. (8-Sep-2015)

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Fact or Fiction: Customer-Centric Banks

Is there such a thing as customer centric banks? It probably depends what country you are in, but things may be getting better. Read Full Article!.

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Featured Free Resource

Webinar-Moving Collaboration to Cloud-Now is the Time

This webinar will highlight how collaboration in the cloud can help companies realize cost savings and operational efficiencies that lead to greater business success.

All Call Center Metrics Are Important. But Have You Tried Using This One?

There are a ton of ways to measure how well a call center is doing, but have you tried measuring "customer happiness"? That's the theme in this article. ...

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CX Metric Obsession

Do we spend too much time worrying about how to measure customer experience, rather than improving it? That's the contention of the author here. Read Full Article! ...

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The anatomy of a highly engaging webinar (and the least)

Research by Adobe on characteristics of engaging vs. non-engaging webinars.

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