{Work911 Forum} Help me out with the title of my new book for teachers, school staff and board officials?

It's driving me nuts. I'm working on my next book, for an audience of teachers, ed. admin. people, school board officials, and support staff who deal with parents and community members.

The book is a guide to dealing with the challenges of working with parents, or others who are on the demanding, and even sometimes aggressive side, with the theme that "it takes a village to educate a child". So, trying to build bridges between home and school.

I want the title to be:
catchy, but clear what's in the book
positive sounding with respect to both parents and schools staff, since the book is a "no blame" zone that focuses on working together for the benefit of the students/children
has to have both a main title, and a sub-title like

"Teacher Speak: Building Bridges Between The Home and The School", or
Educator Speak: Dealing With The Challenges Of Building Bridges Between The Home and School"

What do you think of either of those? 

I've done two previous books similar to this one, one called "If It Wasn't For The Customers I'd Really Like This Job: Stop Angry, Hostile Customers COLD While Remaining Professional, Stress Free, Efficient and Cool As A Cucumber" (for customer service staff), and
Defusing Hostile Customer Workbook For The Public Sector

Both titles are a bit negative sounding.

So, got an ideas, suggestions? Sue would appreciate it. If you have ideas, you can reply to this message.

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{Work911 Forum} Free Today Only: Giving The Business to Social Media Research (Friday, Oct. 11, 2013)

Free today only in Kindle Format

If you are inundated and confused by all the research on social media, take advantage of our free offer to grab a copy of Giving The Business To Social Media Research. It's in Kindle format but even if you don't have a Kindle, you can read this essential information on business use of social media on other platforms, since Amazon provides free reader software for other tablets, phones, and desktop computers.

Your special link, today only. http://www.amazon.com/Giving-Business-Social-Research-ebook/dp/B0042P52UC

Here's the description.

Tired of the buzz and hyperbole about how social media is the wonder cure for all business ills? Wondering if all the statistics and research about social media REALLY tell us that businesses must get on board? You should be.

Before you make any decisions about whether your organization needs to have a social media presence, first understand that the "research" on social media is incomplete, misleading and often misinterpreted, and that while it may be the case that business can benefit from social media, the research, as of today, does not prove that.

So, before you take the numbers at face value, whether they come from the New York Times, a social media research company, Facebook or anywhere else on the Web, learn to sort the wheat from the chaff, and the hyperbole from the reality.

This report walks you through the reasons why the research is almost totally useless for making business decisions about social media by introducing you to basic principles of research and logic expressed in terms everyone can understand.

You will learn that there is:

No research evidence that being active on social media causes better business results.
Substantial potential for bias in both the generation of the statistics and their publication.
Survey research, on which most social media research is based, is difficult to do properly, AND does not predict or explain consumer behavior as it relates to social media.

Remember: A proper social media presence for businesses is NOT free. In fact, it's hugely expensive in terms of time, one of the most valuable resources for any business. Before you are convinced with the flood of badly interpreted and largely irrelevant research findings, prepare yourself so YOU can make informed decisions about your business/company.

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{Work911 Forum} Why Is Robert Bacal Burning His OWN Best Selling Performance Appraisal Books?

Find out why Robert is burning his own books about performance appraisal and performance management.

In this completely different approach to the topic, follow Robert as he works with Chet, CEO of Wellcore, who wants to improve his company's performance review system. But Chet gets a lot more than he expects, including a severe headache, when Robert take him out back to the wood shed for a good old fashioned book burning.

Start here with the first meeting, and the first burning of books on performance appraisal.

You'll shake your head. Laugh. Not only a commentary on the topic, but also on the process of consulting.

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{Work911 Forum} Video: Biggest Customer Service Myth Has To Do With Customer Preferences About Social Media

New video we just released on why, contrary to what's accepted wisdom, customer do NOT prefer social media for customer service contact.

..it's startling, and we have data.

Comments?

Access the customer service social media channels video here

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{Work911 Forum} Phrases You Just CANNOT Stand To Hear In Relationships?

Last year we released Imperfect Phrases For Relationships: 101 COMMON Things You Should Never Say To Someone Important To You... And What To Say Instead that describes and explains 101 phrases that tend to make people angry and defensive within relationships. You can read it free, in its entirety in website form here.

I'm contemplating doing a second revised edition, so I'm looking for even more phrases, words and ways of communicating that are real "fire starters", or might be upsetting.

Would really like to hear from you.

In your relationships (either at home, in families, at work) what phrases should be banned (if it was possible) because they are infuriating, destructive, or otherwise have the potential to hurt, or make the relationship worse?

(You can reply via email or on the discussion board)

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{Work911 Forum} Can you damage credibility by posting TOO MUCH On Social Media

Been ruminating on this topic, after seeing, on one social media platform, three people among 60,000 members on one platform, dominate discussion.s

The question I have is this: Is posting a lot so it becomes noticable a problem when it comes to establishing credibility and trustworthiness?

And, when is enough too much?

Love to hear you take on these questions, so feel free to reply to this message, and we can discuss it.

For me, I start to ask questions (as below) about people who seem to be posting a lot.

• How does this person find the time to post ten or twenty times a DAY (or whatever the count?
• If they have so much free time, how good can they be?
• Shouldn't they be actually working "in the real world" now and then?

(from Credibility and Trust: Is Posting TOO Much On Social Media Damaging Yours? http://work911.com/wp/?p=4473

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{Work911 Forum} New Free Video Based Training On Angry Customers

Just a quick note to let you know that, in response to requests over the years, we've started to produce video based tutorials, and lessons to help you develop your skills in dealing with diifficult, distraught and angry customers. We've just started, but it's a kind of join any time, and use what works. Not only can you view the videos, but you can also interact, answer the tutorial questions, comment, etc.

We have a couple of intro videos available here.

The course itself: The first two segments including an overview, and the first lesson, complete with online assignments is here.

Comments invited, you can feel free to respond with those comments via email, by responding to this one.

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{Work911 Forum} Poll & Discussion: What's YOUR Preferred Way To Contact Customer Service/Support?

I've been reading conflicting information about how customers prefer to contact customer service departments of companies, so decided to set up my own poll to get a better handle on things.

I'd really appreciate responses.

First, Vote: Our poll is set up for this question, and it takes only 2 seconds to respond. Please go here to the customer service poll and choose a response.

Next, Comment: You can also write a comment on the poll page, to explain more fully why you made your poll choice. Or, if you choose, you don't have to answer the poll, but just leave a comment or questions about the issue. Again, same link, here.)

Or: Comment By Responding To This Message: Now that this community is open to various discussions, you can post your comments on the issue by responding to this email. It's really easy, and I'd love to hear your thinking.

We're ALL customers, and we've all experienced both good and poor service, so help out by pitching in by voting or commenting.

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Some news

India unveils cash subsidy рƖаn fοr poor India hаѕ unveiled thе details οf аn ambitious рƖаn fοr a cash payout οf subsidies tο thе poor frοm 1 January. Thе scheme wіƖƖ bе launched іn 51 districts initially аnԁ wіƖƖ cover thе entire country bу thе еnԁ οf 2013, Finance Minister P Chidambaram ѕаіԁ. Read more οn BBC News Whу Cash Overrules Thе Momentary Market Bounce Disclosure: I hаνе nο positions іn аnу stocks mentioned, аnԁ nο plans tο initiate аnу positions within thе next 72 hours. I wrote thіѕ article myself, аnԁ іt expresses mу οwn opinions. I аm nοt receiving compensation fοr іt (οthеr thаn frοm Seeking Alpha).

Latest Cash News

India unveils cash subsidy рƖаn fοr poor
India hаѕ unveiled thе details οf аn ambitious рƖаn fοr a cash payout οf subsidies tο thе poor frοm 1 January. Thе scheme wіƖƖ bе launched іn 51 districts initially аnԁ wіƖƖ cover thе entire country bу thе еnԁ οf 2013, Finance Minister P Chidambaram ѕаіԁ.
Read more οn BBC News

Whу Cash Overrules Thе Momentary Market Bounce
Disclosure: I hаνе nο positions іn аnу stocks mentioned, аnԁ nο plans tο initiate аnу positions within thе next 72 hours. I wrote thіѕ article myself, аnԁ іt expresses mу οwn opinions. I аm nοt receiving compensation fοr іt (οthеr thаn frοm Seeking Alpha).
Read more οn Seeking Alpha

{Work911 Forum} Big Changes - Get Your Work Questions Answered and Interact With Others

Important Notice:

Effective immediately, we are changing this area into an interactive discussion area where you can post, and share your workplace issue questions, and (hopefully) receive answers from the group. You can post via email to the group or participate via Google Groups. 

Why? - The World's Changed A Lot

We started publishing our newsletter/ezine in 1992 (seriously), in print and fax versions, shifted to a subscription option, and eventually morphed into an online e-zine. All that was based on a primarily one way flow of information as we produced articles and info, for our readers.

Now, almost everything is "social", and people want to interact a bit more (though not as much as people think). Also, we have better ways to inform you of new material posted on our network of websites. So, we decided to change this area to encourage people to interact, and together solve problems about workplace issues.

Not to mention that it's hard to produce a regular ezine these days if the goal is to create original content. So, it's time to change.

Implications For You

Probably not much will change. You may see an increase in traffic, but you may have noticed that there's a feeling of "social fatigue", and people seem to be pulling back on actually participating in conversations on the Internet. There's the possibility that there will be more postings, but it's unlikely. If you find that things become too much for you, or you find it's not interesting, you can always unsubscribe using the links at the bottom of each message.

Just Want To Be Updated On New "Stuff" On Our Websites?

If you want to keep up with all the hand-picked articles added to our sites? You can do just that by subscribing to one of our three update systems that work via email. You can subscribe via the subscription boxes here.

The work911 subscription box will subscribe you so you will receive notifications of new material from all our sites and all topics: Careers, Strategic Planning, Customer Service, Leadership, Training and more. Sent no more than 3 times a week to your email address.

The Customer Service Subscription will send updates on customer service - what's happening, and how to improve it, from the perspective of organizations, and individuals who serve customers. Published no more than twice a week.

Finally, if you want to get tips and hints on how to deal with difficult, angry, and emotional customers that drive you crazy, subscribe to the angry customers updates. Content is taken from our knowledgebase (http://angrycustomer.org).

Join Us, Share, Talk, Vent, and Let's Solve Our Workplace Issues and Problems

A Few Details

For the moment, we'll be moderating posts, which means when you send a question, or respond, your post will have to be approved. The only reason we have to do that is to prevent you from being overwhelmed by junk posts. I don't know about you but I've found that discussion forums on places like LinkedIn are so full of self-promotional junk, that it makes it unpleasant to use. So, for the moment, we'll gate out all the junk. It means there will be some delays, but I'll try to get stuff approved promptly.

Just a few guidelines:

• Be nice
  
• Posts that are blatant attempts to self-promote without adding value will never be seen. It's alright to mention websites, and such, but please, no announcements or unnecessary link dropping.
  

Our Sites: Just A Reminder

Training and Development Resource Center:http://thetrainingworld.com 

Leadership Resource Center: http://leadertoday.org 

Communication Resource Center: http://www.work911.com/communication/index.htm 

Conflict (both workplace and family) http://conflict911.com 

Business, Strategic and Personal Planning: http://www.work911.com/planningmaster/index.html 

Performance Management & Appraisal: http://performance-appraisals.org 

Customer Service: http://customerservicezone.com 

Our Main Site: http://www.work911.com 

Customer Service In Government: http://customerservicegov.com 

Guide To Angry Customers http://angrycustomer.org

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Work911 Ezine - Tools To Save You Time Online

<p>When I started our network of websites on various workplace topics, first as a hobby, and then as part of our business, my goals was simple. To create &quot;places&quot; where people could find the information they need, stripping away the junk, spam, and content created just for marketing. Our goal remains the same today, some twelve year later.</p>

<p>Here's how we help you find that information. We handpick high quality, informative articles or blog posts that are information rich. We include in our libraries, only the best, or provocative material on almost every work topic you can imagine, and we've also created a number of specialized search engines to help you find what you need, when you need it. We have several announcements to let you know how you can keep up to date, without being overwhelmed by poor quality, &quot;junk&quot; content, because, as is the case with us, your time is limited.</p>

<h2>New: Regular Content Updates Via E-mail:</h2>

<p>We currently publish three specialized updates via email. </p>

<p>The first is a general one about <b>all workplace issues,</b> from customer service through training and development and management. Each issue features new additons to our sites on those topics. It's easy to subscribe, and we send no more than three times a week. Subscribe by going to <a href="http://work911.com/updates.htm#work911">http://work911.com/updates.htm</a>, and make sure to confirm your subscription when you receive the confirmation email.</p>

<p>The second focuses on customer service, and how to improve it. <a href="http://work911.com/updates.htm#customer">It covers the waterfront of customer service, from technical topics, right through to offering advice to consumers and customers. Again, easy to subscribe. You can do so at http://work911.com/updates.htm</a></p>

<p>Finally, the third newsletter deliver tips and advice on how to deal <a href="http://work911.com/updates.htm#angry" target="_blank">with the most difficult customers -- the angry, distraught, irate, and just plain nasty</a>. The newest help is part of our new knowledgebase on the topic at http://angrycustomer.org, and you can receive the updates via email. </p>

<h2>Amazing Search Tools - Save Time and Aggravation</h2>

<p>If you're like me, you go nuts using today's search engines, with their &quot;machine chosen&quot; results. Frankly, it takes me forever to find answers, so we created some specialized search tools. Rather than explain how they work, I'll just say that they strip out the junk, so try it out for yourself. For example, if you go to the<a href="http://searchniche.org/availablenichesearchtools/business/leadership-and-management.html"> management and leadership tool </a>and enter in a search term related to the topic, you'll be absolutely amazed at how well it works. TRY IT. Try all the engines at http://searchniche.org</p>

<h2>Our Sites: Just A Reminder</h2>

<p>Training and Development Resource Center:http://thetrainingworld.com <br>

  

  Leadership Resource Center: http://leadertoday.org

  <br>

  

  Communication Resource Center: http://www.work911.com/communication/index.htm

  <br>

  

  Conflict (both workplace and family) http://conflict911.com

  <br>

  

  Business, Strategic and Personal Planning: http://www.work911.com/planningmaster/index.html

  <br>

  

  Performance Management &amp; Appraisal: http://performance-appraisals.org

  <br>

  

  Customer Service: http://customerservicezone.com

  <br>

  Our Main Site: http://www.work911.com

  <br>

  

  Customer Service In Government: http://customerservicegov.com <br>

Guide To Angry Customers http://angrycustomer.org</p>

<p>&nbsp;</p>

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Work911 Ezine - You Don't Have To Buy Our Books To Hone Your Defusing Skills and Other Free Stuff

Happy New Year!

New For 2013 - The Angry Customers KnowledgeBase Site - Free Help For Defusing Angry People

We've always wanted to create a place where we could collect techniques for dealing with angry, difficult and abusive customers that was free. We've finally jumped in to help you deal with tough customer situations, or, for that matter to help you defuse tough emotionally charged situations even if they don't involve customers, per se.

angrycustomer.org is slowly growing into the best site to obtain advice on all of the techniques, both well known and less known for use in dealing with angry people. The concept is simple. 

You Can Ask A Question

The site is set up so YOU can ask YOUR questions about angry customers, and receive answers from experts, or simply, other visitors who might have insight into your question. It's simple to do, and you can choose to ask your question anonymously, or not. It's up to you. To save you time, you can ask your question about how to handle a specific customer issue by using this link.

You Can Answer Someone Else's Question

Here's an opportunity to strut your stuff -- your customer service expertise, by helping someone out and answering THEIR customer service question. Again, it's really easy. Take a look at the "open questions" (those waiting for answers), choose one, and type in your answer. It's a chance to help others and we know you have some great ideas about how to improve customer service. Again, the direct link to open customer service questions is here.

Contribute To The Knowledgebase By Posing A Question AND The Answer

Want to contribute by, once again, showing off your expertise? Are you really on top of your game when it comes to customer service and angry customer issues? You can post a question AND provide the answer, and contribute to making http://angrycustomer.org the best source for angry customer help on the Internet. AND, you can get a little self-promotion boost by taking credit for your contribution by including your blog link, website link, or social media link to the end of your answer. Questions and answers are organized by category, so you choose your category, input your question, then your answer, and that's about it. Here's the link to contribute.

The Angry Customers Knowledgebase is at http://angrycustomer.org/faq

More Free Stuff!

Here are a few freebies currently available. Grab them fast, since they are all time limited.

How to Crush Your Competitors on Social Media in 30 Days - Free E-Book

After you read this eBook, you'll have a social media marketing program that makes your competitors sweat. Frankly, they won't know what hit them. So tell them to watch out (or better yet, catch 'em by surprise) ... it's time for you to start your 30-day training regimen for social media domination. Here's the link (http://work911.tradepub.com/c/pubRD.mpl?sr=oc&_t=oc:&pc=w_hubs38)

 New eBook: How to Master Facebook Marketing in 10 Days

Whether it's Facebook's complexity or simplicity that has you stymied, if you put in just a little effort-- for 10 days--you can boost your Facebook interactions by 10, 20, even 30 percent or more. Link ( http://work911.tradepub.com/c/pubRD.mpl?sr=oc&_t=oc:&pc=w_hubs20)

How to Use Pinterest for Business

 Pinterest isn't just another social media network. What appears to be the fastest-growing social media site ever has become a huge traffic referral (arguably, more powerful than Google+) for all businesses. An increasing number of companies are leveraging the platform to reach a new audience, increase visits to their websites, and generate leads or retail sales. And guess what? It's working.
Download this free, 44-page eBook Link ( http://work911.tradepub.com/c/pubRD.mpl?sr=oc&_t=oc:&pc=w_hubs27)

Free Subscription To Training Magazine

The magazine delves into management issues such as leadership and succession planning, HR issues such as recruitment and retention, and training issues such as learning theory, on-the-job skills assessments and aligning core workforce competencies to enhance the bottom line impact of training and development programs. Link (http://work911.tradepub.com/c/pubRD.mpl?sr=oc&_t=oc:&pc=tran)

Our Free Book - ImPerfect Phrases For Relationships: 101 COMMON Things You Should Never Say To Someone Important To You... And What To Say Instead

While our newest book on communicating for better relationship is less than $15 on amazon.com, and even cheaper for the Kindle, we've put all of it online, free of charge. If you are interested in improving your relationships at home and at work, come visit us at http://work911.com/imperfect/ . Almost 200 pages to help you with what not to say to your boyfriend, girl friend, partner, family members and colleagues.

Our Network Of Websites

Our Sites:

Just a quick summary of our sites that have information on the following topics:

Training and Development Resource Center:http://thetrainingworld.com

Leadership Resource Center: http://leadertoday.org

Communication Resource Center: http://www.work911.com/communication/index.htm

Conflict (both workplace and family) http://conflict911.com

Business, Strategic and Personal Planning: http://www.work911.com/planningmaster/index.html

Performance Management & Appraisal: http://performance-appraisals.org

Customer Service: http://customerservicezone.com

Our Main Site: http://www.work911.com

Customer Service In Government: http://customerservicegov.com

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