Work911 Ezine - Huge 50% OFF Sale On ALL our books and Learnbytes Guides

1. 50% off all downloadable books and Learnbytes Guides for the month of November
   
2. Free? You want free? Read Imperfect Phrases For Relationships at no cost, no catch
   
3. News and coming soon
4. Complete Defusing Hostile Customers Seminar Package Coming Soon

WOW! Our Biggest Sale Ever - 50% Off at Bacalassociates.com

it's been a tough year or two for many of us because of the continuing lag in the economy, and there's no end in sight. So, we've decided to help you take advantage of our learning tools by slashing all prices on our downloadable products. That includes our books: 

• Defusing Hostile Customers Workbook, 
  
• If It Wasn't For The Customers I'd Really Like This Job
  
• Imperfect Phrases For Relationships - 101 COMMON Things You Should Never Say To Someone Important To You... And What To Say Instead, 
  
• The Busy Learner's Kit For Making Performance Management & Appraisal VALUABLE: Walking The Path Together
  
• Conflict Prevention In The Workplace - Using Cooperative Communication
  

 and all our LearnByte Mini Guides. That means, for example, that you can upgrade your skills for dealing with difficult, nasty customers at half-price -- $9.95 for the FULL BOOK. Just order it, and download, so there's no waiting either.

In addition to our books, here's a list of some of our LearnByes Helpcards (mini-guides):

                                             

• Training Needs Assessment Step By Step LearnBytes Helpcard (Download)                                                                                                            
  
• One-To-One Training For Small Business LearnBytes Helpcard (Download)                              
  
• Influencing Your Boss - Getting Heard LearnBytes Helpcard (Download)                                                            
  
• Using Your Head To Manage Conflict LearnBytes Helpcard (Download)                                                                     
  
• Learn To Fight Fair LearnBytes Helpcard (Download)                                                                                                  
  
• Presenting To Difficult, Hostile, Resistant Groups LearnBytes Helpcard (Download)                                                      
  
• The Responsive Manager / Leader: Key to Loyalty and Productivity (Download)                                                
  
• How To Contribute To Your Own Team's Health - LearnByte Helpcard (download)
  
• Performance Planning For Managers - LearnBytes Helpcard (download)                                                                   
  
• Diagnosing Performance Problems - Getting To Root Causes LearnBytes (download)                     
  
• Diagnosing Performance Problems - Getting To Root Causes LearnBytes [print]                        
  
• Progressive DIscipline - Turning Around Poor Performers LearnBytes Helpcard (download)                             
  
• Getting The Most From Annual Reviews For EMPLOYEES - LearnBytes Helpcard (download)                                 
  
• Performance Management Master Checklist For Managers & HR - LearnBytes (download)                                   
  
• Performance Appraisal For Managers - Stop The Pain! LearnBytes (download)                                                   
  
• Delegation For Managers LearnBytes Helpcard - The no cost path to better productivity
  
• An Integrated Strategic Planning Model LearnBytes Helpcard                                         
  
• Making Strategic Planning Work LearnBytes Helpcard                                                                                                                
  
• How To Get Along With Almost Anyone LearnBytes Helpcard (download)                                 
  
• Using Self-Talk To Manage Your Anger LearnBytes Helpcard (download)                                         
  
• Identfying Subtle Verbal Abuse LearnBytes                                                          
  
• Finding and Choosing A Therapist Who Works For You                                                 
  

 So, here's the link: http://bacalassociates.com but visit soon because we can't guarantee this price cut will continue beyond the end of November.

 Free: Improve Your Relationships By Learning What NOT To Say, and What To Say Instead

If a few dollars spend on yourself, your career, and your success is still too much, here's something FREE. We've made the entire book - Imperfect Phrases For Relationships - 101 COMMON Things You Should Never Say To Someone Important To You... And What To Say Instead, available completely free on charge on our website: http://work911.com/imperfect/ Almost 200 pages of hints, tips and advice on how to reduce conflict and disagreement in your close relationships. Enjoy.

News: What's Coming Up

We're always looking for ways to make it easier for you to access our books, recognizing that times are difficult. After all, if you are a writer, like I am, the really important part is that people can read and benefit, so we are looking at different ways to reduce customer costs. Here's what we're looking at: We are in the early planning stages of writing and releasing FREE books. I don't mean lame, fake books, but real free books that are also published in print, too. How is this possible? There's a newer model for book distribution called "ad-supported e-books" where readers pay nothing, but are shown some relevant, high quality ads within the book itself. Not intrusive or nasty, mind you, but just a few in each book. We're excited about the possibilities of this model, and we hope to have a number of NEW titles coming out over the next 3-4 months. Stay tuned.

Finally, we want to hear from you, because we're lonely, just sitting and writing, so we'll be looking at setting up an interactive "place" where you can ask questions, review our books and products, and talk about various topics we write about in depth. And, of course, interact with me about all these things, because...well, like I said, things get lonely. Again, stay tuned. It's hard to get a community of this sort active, so it probably won't be an incredibly active forum, but it will be there for you to use. Coming soon.

OOPS. Last minute addition: Also coming soon is a complete package to allow trainers to deliver our Defusing Hostile Customers Seminar internally. Contains extensive leader's manual, Powerpoint slides, needs assessment procedure, In-class participant work package and more. And, it will be reasonably priced. Our first release will be the half-day seminar tailored to government. You know, stay tuned.

Finally, here's a list of our all-free websites on various topics. Come on. Visit. You know you want to improve your communication, conflict, performance appraisal, interviewing, customer service....skills.

Training and Development Resource Center:http://thetrainingworld.com

Leadership Resource Center: http://leadertoday.org

Communication Resource Center: http://www.work911.com/communication/index.htm

Conflict (both workplace and family) http://conflict911.com

Business, Strategic and Personal Planning: http://www.work911.com/planningmaster/index.html

Performance Management & Appraisal: http://performance-appraisals.org

Customer Service: http://customerservicezone.com

Our Main Site: http://www.work911.com

Career Development Center: http://www.articles911.com

Leadership Resource Center: http://leadertoday.org

Government and Customer Service: http://customerservicegov.com

                                              

 

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Work911 Ezine - Sept. 20, 2012 Tired of Frustrating Search Engine Results And More On Imperfect...

This time around we have news on a project, Nichesearch, which provides some tools to help you avoid the frustrations, terrible search results, and spam that currently exists when using Google, and Bing to find things. We also have an update on our free online version of Imperfect Phrases For Relationnships: 101 COMMON Things You Should Never Say To Someone Important To You... And What To Say Instead.

The Craziness of Search Engines, And A Possible Search Engine

You probably use Google Search most of time, as most do. And, you may have noticed that often the results you get take you to pages that are dead, or aren't really as represented in the search engine description. Or, worse, you click on a result, and end up on a page with flashing banners, popups, and so on. Sometimes you'll get multiple results that lead you to the same site or page.

It's gotten completely nuts. (For more information stay tuned to our Understanding Search Engines Section).

We've revived a pet project I was working on several years ago, because it's become much more relevant as the results from the major search engines have gotten so terrible. It's called SearchNich.org, and what we are doing is developing "niche search tools" that, for the topics they cover, provide a much better search experience.

What's a Niche Search Tool?

When you use Google or Bing, the search engine draws from the billions of sites available, and tries to "read your mind" about what you are looking for. The general search engines do their best to match the results to what's in your head, but over time, as the Internet has exploded, the task has gotten much more difficult, and in a nutshell, that's why the results you get are so terrible. Their job is to index the entire web, and there's truly a lot of junk out there.

A niche search engine is different. It's task is to take ONE topic, and present to you a small subset of available results. While the general search engines "spider and classify the internet" via machine, our niche search engines index only what a real person decides is worthy. So, to build a niche engine, a PERSON hunts down the best sites and sources on a topic, eliminating spam, pages that are impossible to read, misleading results, and so on. The good stuff is added to the engine. The poor stuff is not.

The result is that you should see much better results. 

We're Building Usable Engines On Topics We Know

Niche search engines have to be built by hand, so we've chosen topics for which we have great passion and interest, and eliminate the junk. It's a bit time-consuming, so we currently cover just the following topics, though we'll be adding more.

• Conflict and Communication
  
• Leadership and Management
  
• Audiophile and Vintage Electronics
  
• Understanding Search Engines (Great For Webmasters)
  
• Customer Service and CRM
  

Take Them For A Spin

There's no charge to use these search tools, so perhaps the best way to evaluate whether you'll find them useful (and bookmark them) is to give it a try. We're still fine tuning the engine content, and will continue to update the engines, but they are already functional, and in my view, usable.

To access the entire search niche site and the engines, click here

You Can Place Our Search Engines On Your Site Or Blog

Not only can you use the niche search tools for yourself, but you can put them on your own websites or blogs, since we've provided the simple code to do so. It's pretty simple if you have any experience in designing and hosting pages, so if you are interested you can find the code for each of the search engines here.

Update On Our Free Version of: ImPerfect Phrases For Relationships: 101 COMMON Things You Should Never Say To Someone Important To You... And What To Say Instead .

After a lot of hard work, we've almost finished making the entire book available to read, free of charge. All of the 101 ImPerfect Phrases are now online, and we have just the final chapter or two to add. It's just about done.

To access the entire book of about 170 pages, and hone your relationship communication skills, click here but don't do it yet:

Secret Discount:

To celebrate, we're offering a ten percent discount on purchases of the book. Since the list price is $14.95, it brings the price down to close to $12.00. 

To take advantage of this limited time discount, here's what to do to order via the Amazon/Createspace system (that's the only way to take advantage of this offer)

1) Click here when you are ready to order (https://www.createspace.com/3807214)

2) Add the book to your cart (button on the left)

3) Enter Discount Code WEDEMYS9

4) Update Cart and your discount will be applied.

5) Check out according to the instructions.

Finally Our Sites:

We have lots of other books and learning tools that might interest you, so make sure you stop in at our online store where you'll find downloadable versions and kindle version of some our our guides on conflict, communication, performance management and appraisal, customer service and career development. All at http://bacalassociates.com

Training and Development Resource Center:http://thetrainingworld.com

Leadership Resource Center: http://leadertoday.org

Communication Resource Center: http://www.work911.com/communication/index.htm

Conflict (both workplace and family) http://conflict911.com

Business, Strategic and Personal Planning: http://www.work911.com/planningmaster/index.html

Performance Management & Appraisal: http://performance-appraisals.org

Customer Service: http://customerservicezone.com

Our Main Site: http://www.work911.com

That's it for now. See you next time.

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Work911 Ezine -What's New, What We Have For Free To Help With Relationships and Personal Development

As we approach the end of Summer, we thought we would revisit what free offers we have available for you with an emphasis on personal communication, and better relationships. So, here we go:

Free Online - ImpPerfect Phrases For Relationships: 101 COMMON Things You Should Never Say To Someone Important To You, And What To Say Instead

We're close to completely this online project where we are making available the entire 175 page book online and in its entirety. Of course we hope you'll buy a copy, particularly since it's priced so reasonably in print at amazon, for the Kindle, or in downloadable form.

The premise is simple: Build better relationships by ELIMINATING words and phrase that upset and anger people. Eliminate and replace with more cooperative ways of saying similar things - that's the point. So we've identified 101 phrases, questions and sentences that create conflict in relationships, and help you choose better wordings. 

Rather than explain further, we invite you to drop into our site on relationships, both at home and at work by clicking here. There's more there than the free version of this book, and we're regularly adding material to help with marriages, intimate relationships of other sorts, communication, aggression and a whole lot more.

Also Free: Using Self-Talk To Manage Your Anger LearnBytes Helpcard

Managing self-talk is at the core of a lot of successful therapy work these days because what we say to ourselves is so powerful, and affects both our moods and our emotions, let alone what we end up doing. We've made this LearnBytes Helpcard available for people who want to explore some basic concepts of anger management and the use of self-talk. It's available as an instant download. http://bacalassociates.com/conflict/

Free Offerings - Whitepapers, Ebook Chapters

Not only can you get some good information on a number of topics related to business, social media and other areas of interest, but you can also help us out by registering and choosing offers available from our whitepaper partner. We get a small bit of money when you download these whitepapers or ebooks (below), and that allows us to continue building our free websites, and offering free resources, such as the ones above. To browse the thousands of offers (and yes, I download some of these when they interest me), go to http://work911.tradepub.com.

I've chosen some available resources handpicked for you that I think have particular merit, if you'd like to save some time, and put them on my blog.

Finally, Our Free Websites:

As usual we close with a summary of some of our websites:

Training and Development Resource Center:http://thetrainingworld.com

Leadership Resource Center: http://leadertoday.org

Communication Resource Center: http://work911.com/communication/index.htm

Conflict (both workplace and family) http://conflict911.com

Business, Strategic and Personal Planning: http://work911.com/planningmaster/index.html

Performance Management & Appraisal: http://performance-appraisals.org

Customer Service: http://customerservicezone.com

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Work911 Ezine: Read Our latest book free online, Imperfect Phrases For Relationship, Career Updates

We've been busy over the past weeks adding new material to our websites, updating our Customer Service apps, and our other sites, but the big news this week is that you can know read Imperfect Phrases For Relationships free of charge.

Imperfect Phrases: 101 COMMON Things You Should NEVER Say To Someone Important To You, and What To Say Instead

Our latest book is designed to help you alter how you speak to people important to you -- spouses, children, friends and even co-workers, so you stop getting involved in unnecessary arguments and conflicts while building trust at the same time. We've identified 101 phrases guaranteed to annoy others, and lo and behold, most of them are common ones, and I guarantee you that you've used them, Probably are still using them.

For each of the 101 phrases, we provide examples and context, explain WHY the phrases damage relationships AND suggest more constructive, less confrontational ways to say similar things.

OK. Fair enough. The book is available for purchase at amazon, Kindle store, and in pdf format from us, but we're so committed to helping people that we are making the entire book available on one of our websites so you can read it online. It takes some time to get all the material available for you, but right now there's over ten percent of the total book there, including the introductory chapters, so we think it's worthwhile to let you know.

The book is now available for free online reading at relationships911.org. Start improving your relationships by fixing habitually poor communication habits right now.

More Free Stuff, While We're Here

There's tons more free whitepapers and subscriptions to professional publications, should that interest you. To take advantage of these, go to our central free trade publications area by clicking here.

There's tons of guides for

• Human resources
  
• Using Social Media Effectively
  
• Developing your skills with common software
  
• Career information
  

...and literally hundreds more.

Our Career and Job Oriented Site - Articles911.com

A few months ago we decided to convert our general library of work related guides and articles to one that concentrated on career and job issues, and we've been busy finding and summarizing some excellent material to help job hunters, and those already employed to enhance their career prospects. All articles are hand-picked. Here's a few of the new sections.

• Career Branding 
  
• Social Media and Your Career 
  
• LinkedIn and Your Career 
  
• Jobs - Salary and Benefits Negotiation 
  

An Oddity In Picture

We're going to wrap up with something unusual, or at least unusual for me. Below you'll find the official picture of me working in Aspen, teaching Defusing Hostile customers. You'd think that wouldn't be all that unusual, except that I had a very esteemed and honored visitor who was surprisingly well behaved for his station in life. But you'll have to look for yourself.

Reminders:

Our Sites:

Just a quick summary of our sites that have information on the following topics:

Training and Development Resource Center:http://thetrainingworld.com

Leadership Resource Center: http://leadertoday.org

Communication Resource Center: http://work911.com/communication/index.htm

Conflict (both workplace and family) http://conflict911.com

Business, Strategic and Personal Planning: http://www.work911.com/planningmaster/index.html

Performance Management & Appraisal: http://performance-appraisals.org

Customer Service: http://customerservicezone.com

Our Main Site: http://work911.com

To new subscribers: The work911 newsletter is published no more than three times a week and contains articles on all things work related, and contains other work related resources, and updates about our sites, and their contents. Past history indicates we publish about every ten days. Subscribe at http://work911.com/newsletter.htm

Don't forget that you can access free, usable previews of over twenty of our books and helpcards in our learning store...

and that we continue to offer special freebie offers and discounts to our newsletter subscribers!

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Work911 Ezine March 29, 2012 - We got APPS! More News, More Free Stuff,

Inside:

Imperfect Phrases For Relationships Update

Going Mobile: Our Free Apps

Ah!DarnCustomers App

AhCommunicate App

Audio Segments From Our Books

Spotlight On Conflict

Free Stuff

Last week we introduced you to our newest book: ImPerfect Phrases For Relationships: 101 COMMON Things You Should Never Say To Someone Important To You... And What To Say Instead. Just a quick reminder that if you want to take advantage of our kick-off discount on the downloadable version, please do it today, since the price for that version will be going up in a few days. Want it in print? Get it from Amazon, and the Kindle version as well.

Going Mobile: Free Apps From....Bacal & Associates

To be honest I'm NOT a fan of mobile technology. Perhaps it's an age thing but I think it's healthier to "disconnect" from technologies, so I prefer to limit my time online when I'm out of the office or out of the home. Well, sort of. That said, there's a fair amount of time that we all spend in lineups, waiting for someone or something that's "lost" time for most people, and waiting is pretty dull and boring. Mobile technology certainly takes away some of the boredom of waiting, and does allow maximizing your time, if that's a concern for you. And, you can LEARN on your mobile device, read a book, catch a video. I get it.

So, I commissioned the garden gnomes in the basement to bring us into the mobile world, and the result is two FREE APPS running on the Android operating system, which is likely what powers your smartphone or tablet if they don't have the name "APPLE" on the front.

AH!DarnCustomers APP

This app was designed to those with an interest in customer service issues, particularly those that work in customer service, but we're adding features that will appeal to just plain old people. And it's looking good. And it's free. So, what's inside?

• Access chapters from If It Wasn't For The Customers I'd Really Like This Job on your mobile/smart devices, and without an online connection.
  
• Access over 1,000 hand picked articles from our Customer Service Library - dynamically updated as we add new material.
  
• Take advantage of free offers and discounts as they come available.  Includes discounts on our LearnBytes Products and free whitepapers and e-books
  
• Access the newest articles on customer service published around the Web
  
• Read our ezine archive going back years, on your mobile device.
  
• ...and more.
  

If you are NOT employed in customer service (well, everyone has customers, ya know), we have some upcoming new features of interest. The most fun is the Wacky Customers Section, where you'll be able to read stories and anecdotes about the weird, usually hysterically funny things customers do and say...for real. I love this stuff and it's coming in the next version. Take a break. Laugh. Also coming soon is access to a section JUST FOR CUSTOMERS to help them/us get through to the companies and people that aren't very helpful to their customers. So, something for everyone.

Version 1.0 is available via the Google Market (Google Play), and it should be available elsewhere, if you don't have Google Play access on your device. However, Google Play is the best option since that's where NEW versions will be posted, and you'll receive automatic updates.

AhCommunicate APP

This free app is about relationships -- how to make them better, how to communicate more effectively. As our first attempt at an app, it lacks features, but not to worry...we'll be updating it, but get it now so you'll auto-update. It contains free chapters from our book, Imperfect Phrases For Relationships. Since we don't want to overwhelm you here, we suggest you check it out on the Google Play site, and download it to see if you like it. We promise we'll be doing some cool things with this app in the future, including adding audiobook segments, and...well, you'll have to grab it to find out. 

AudioBook Segments From Our Books

If I'm not a mobile computing guy, I'm certainly an audiobook junky, so it makes sense for us to look at making our books available in audio format. We're working on it, and we'll be using computer generated speech to keep costs down, so we can provide audio version at rock bottom prices. I know. I know. It's not a great solution for the ear, but our books are about learning and content, so we're going with it. Want to test it out and see how far computer generated speech has come?

We've make the first chapter from Imperfect Phrases For Relationships into an audiofile that you can access at: http://work911.com/wp/?cat=859 . Listen to a stodgy old British fellow reading -- it's a 15 minute listen, and if you do, please leave us a comment.

Spotlight On Our Conflict911.com Site

Ah. Conflict! (Hey, that's an OK app name). We all have it. We'd all like less of it. The Conflict Management and Resolution site is our contribution to helping people prevent, manage and resolve conflict at home and at work. You can access hundreds of hand picked articles on all aspects of disagreement, argument, conflict communication and a lot more. It's truly one of the most extensive free collection of resources on the topic, and we don't hardly have anything to sell you, so you can get on with enjoying the content.

Speaking of conflict, you might also be interested in our short LearnBytes Helpcard entitled "Using Your Head To Manage Conflict", which provides you with a way to CHOOSE how to handle each conflict as it arises. Many of us react to conflict by using the same approach to most conflicts, and that doesn't make sense. Learn when to fight, when to walk away, when to compromise. 

And, while you're at it, check out Learn To Fight Fair LearnBytes Helpcard.

Free Stuff

A cornucopia of new free ebooks, chapters and whitepapers have been released by one of our partners -- a lot of great stuff on small business, using social media, and...well, there are literally hundreds of publications available. Rather than choose a few to review for you, it's best if you browse for yourself, what's available, since there are so many useful things. The site is at: http://work911.tradepub.com/ and it's all free, although you will be asked to register if you want to receive these free publications.

Well, that's it for now. Have a good weekend, and we'll be back soon.

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Work911 Ezine: Imperfect Phrases For Relationships Now available at Amazon, Free Offers

I'm pleased to announce that ImPerfect Phrases For Relationships: 101 COMMON Things You Should Never Say To Someone Important To You... And What To Say Instead, my newest book, is now available in printed format, for the Kindle or other Kindle enabled devices, and in pdf format if you would prefer to download it immediately. 

We will continue to discount the instantly downloadable version for another week or two, so if you go that route, it will only cost you $7.95, and of course, no shipping. Click here to get more information about the book and to purchase. You can also purchase it in other versions on the bottom of that page. Or, go direct to amazon.com here.

FYI, here's the book description:

You Are In This Book! And, you ARE Damaging Your Relationships With The Words You Use

Because human beings learn to use language as children, we're ALL prone to communication and conflict mistakes as adults. We say the wrong things. We send messages we don't intent to send. We get reactions that both surpise us and cause grief for ourselves. Worse, though, our ineffective language habits damage our relationships with spouses, children, other family members, friends and at work with colleagues and "superiors". Sometimes the damage is minor. Sometimes relationships founder on the rocks of consistently bad ways of talking. Regardless if you find yourself in unnecessary arguments, or unable to solve sticky and persistent issues in your marriage, dating relationships and family, here's a solution.

Imperfect Phrases For Relationships: 101 COMMON Things You Should Never Say To Someone Important To You...And What To Say Instead is a unique, practical and hands-on book that will teach you what NOT to say, and how to replace "imperfect phrase" (ones that harm relationships), with effective phrases. Rather than deluging you with theories and principles, this book contains one hundred and one phrases to eliminate, and provides better options, so you no longer end up in arguments that waste time and energy. It's compact, to the point, and you can start improving your relationships NOW.

Take advantage of the suggested activities to use this book with your significant other so you can learn together, or use it on your own to improve existing relationships, and start new ones off on the right foot.

Use it on your own, or with someone important to you!

About The Author

Robert Bacal did his M.A. and Ph.D work in Applied Psychology, and brings 30 years of experience teaching others to improve communication and handle conflict in the workplace, with customers, and in the home. He is the author of a number of other books published by McGraw-Hill, with total sales in the hundreds of thousands, worldwide and his books have been translated into Chinese, Spanish, German, Japanese and French. He is an accomplished trainer, teacher and keynote speaker.

Visit Our Career and Job Development Site

We've repurposed http://articles911.com to help people looking for jobs, interesting in changing careers, or otherwise interested in career development. There's tons of neat free stuff that we've added, ranging from help with resumes and interviews, to getting in the heads of the people who hire. It's looking good, so if you are looking for great information about how to enhance your career drop by here.

And Some Interesting Free Stuff:

I've been playing around with Pinterest, where you can "pin" photographs, and it's a lot of fun. If you are interested in using Pinterest for business purposes, you might want to check this out:

Pinterest isn't just another social media network. What appears to be the fastest-growing social media site ever has become a huge traffic referral (arguably, more powerful than Google+) for all businesses. An increasing number of companies are leveraging the platform to reach a new audience, increase visits to their websites, and generate leads or retail sales. And guess what? It's working.
Download this free, 44-page eBook and learn:

• How Pinterest works and top reasons you should be using it
• How to create a Pinterest account and grow followers
• How B2B companies use Pinterest for lead generation
• How eCommerce companies use Pinterest to increase retail sales
• Examples of how real-life businesses leverage Pinterest for growth

This is the first complete guide to Pinterest for businesses. Download this new eBook today, hot off the press! 

Here's the link to download the free ebook.

Search Engine Optimization Report:

Since Google has been messing with its search results, many webmasters and businesses have been struggling to regain visitors. While there's probably no magic solution, the more you know about SEO (search engine optimization), the better off you will be if you own a website. You might find the following of interest:

Whether you are just getting started with SEO, or have been at it for years, this guide offers useful tips to get found online by more prospective customers.

This free 27-page SEO guide covers all the elements of a successful SEO improvement strategy, including:

• Identifying Keyword Opportunities
• Mastering On-Page SEO
• Link-Building Strategies
• How to incorporate social media into your SEO efforts
• Tips for Ongoing SEO Improvement

This guide features contributions from top experts in the SEO industry. 

Here's the link - just click here

Leadership - Building A High Performance Organization

Are you building a high-performance work environment? It is the challenge of today's leaders to create the circumstances that stimulate improved performance and execution from their employees. To achieve this, the key question for business leaders is not "why" high performance, but "how"? In this paper, SuccessFactors helps you determine if your business has the leadership capital it needs and how you can:

• Create a high-performance environmental structure
• Help your leaders and employees to define SMART goals
• Identify the steps needed to generate high performance on an ongoing basis

Get this white paper now, compliments of SuccessFactors, and ensure that your business has the leadership capital it needs, now and in the future! 

Here's the link - click to get your copy

That's about it for now. You'll notice we're using a different look, so if this doesn't display properly, my apologies, and we'll try to fix any problems that come up.

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Work911 Ezine - Imperfect Phrases For Relationships: 101 COMMON Things You Should Never Say To Someone Important To You... And What To Say Instead - New Book Released - Special Price

March 12, 2012: Imperfect Phrases For Relationships: 101 COMMON Things You Should Never Say To Someone Important To You... And What To Say Instead New Book Released

News: New Series, New Book Launched

I'm happy to announce my newest book, Imperfect Phrases For Relationships..., which has to have one of the longest titles ever. I can't help it. There's just something about sub-titles on books I can't resist.

Weighing in at about 185 pages, in in a small package (5"x8") for portability, this unique book highlights 101 COMMON phrases we all use now and then, that should be either completely eliminated, or changed utterly, if we value our relationships. I promise you, you WILL find yourself in this book. One thing I like about the book is that the content applies to any and all relationships. It's probably most valuable to improve relationships within families (spouses, children, in-laws), but the contents also fit work relationships and friendships. If it's an important relationship, then you'll learn how to nurture it by saying the right things, rather than causing arguments by saying the wrong things.

Of course, simply eliminating ImPerfect phrases (those that have a negative effect on our relationships) isn't enough. You have to understand why they cause relationship problems, AND you have to know what else to say, instead. We have it covered. Each ImPerfect phrase includes an explanation, so you can learn general communication principles without having to do in depth reading about those "principles", PLUS examples of how to transform the imperfect phrase into one that build bridges, rather than causing arguments.

It's a cool way to learn, because we start with the specifics (phrases), and then work backwards. Practical and fast.

In the introductory chapters we also explain how to use the book in a couple situation (that is with another person), and how to best use it on your own. It's all about learning you can apply IMMEDIATELY.

This is the first book in our new Imperfect Phrases series. Others are planned.

Kick-Off Pricing

The actual physical book and the Kindle version should be available something in the next few weeks, so what we've done is set a kick-off price for the adobe acrobat format version -- instantly downloadable. It's available NOW, no waiting, and until the print book comes out, you can grab it for $7.95. The list price on the physical book is $14.95, so it's a good deal. Buy it now at this special price at http://bacalassociates.com/imperfect-phrases-for-relationships-101-common-things-you-should-never-say-to-someone-important-to-you-and-what-to-say-instead-download/

If you'd like to see what's inside, we have some links for you. First try http://relationships911.org. You can also view some sample phrase pages, and the table of contents via our Pinterest account at:

http://pinterest.com/rbacal2/imperfect-phrases-for-relationships-101-common-thi/

More: A Support Site For The Book

We've relaunched our http://relationships911.org site with a completely new format, and will be adding new stuff there both on the book, communications, and relationships. Our aim is simple: to provide people an interactive way to talk about the book, or about relationship topics. Feel free to drop by, and leave a comment. There's also additional information about the book there.

That's it for now. We'll have more information when the other versions are released within the next week or two. 

Reminders:

Our Sites:

Just a quick summary of our sites that have information on the following topics:

Training and Development Resource Center:http://thetrainingworld.com

Leadership Resource Center: http://leadertoday.org

Communication Resource Center: http://www.work911.com/communication/index.htm

Conflict (both workplace and family) http://conflict911.com

Business, Strategic and Personal Planning: http://www.work911.com/planningmaster/index.html

Performance Management & Appraisal: http://performance-appraisals.org

Customer Service: http://customerservicezone.com

Our Main Site: http://www.work911.com

To new subscribers: The work911 newsletter is published no more than three times a week and contains articles on all things work related, and contains other work related resources, and updates about our sites, and their contents. Past history indicates we publish about every ten days. Subscribe at http://work911.com/newsletter.htm

Don't forget that you can access free, usable previews of over twenty of our books and helpcards at:

http://bacalassociates.com

and that we continue to offer special freebie offers and discounts to our newsletter subscribers!

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Work911 ezine - Jan. 17, 2012 - New Site On Customer Service In Government, New Free Offers

Jan. 17, 2012: News, New Site, Free Offers

News:

If you've noticed you haven't been receiving the work911 newsletter, it's because we were attempting to automate the process and make the newsletter more attractive. It didn't work, for a number of reasons, so we're back to the plain Jane look and content. We'll do better.

In early 2011, President Obama signed an executive order aimed at improving customer service in government. We decided to build a new website at http://customerservicegov.com to talk about the many issues tied in to the challenges of providing citizens like you and me with better customer service from government. There's some material focused on those working IN government, but we see it as a place where non-government people can discuss what they expect and want from government. There's a resources section, and our blog is an area where we'll post polls (see below), and questions that you'll probably be interested in, whether you are a government employee, or a citizen having to interact with government. This is meant to compliment our main customer service site, where you`ll find over 1,000 articles on customer service issues at http://customerservicezone.com

We all hate government red tape, right? Well, most people don't know WHY there's so much of it, and it turns out there is at least one valid reason for SOME of it. Want to learn more? 

http://customerservicegov.com/wp/one-legitimate-barrier-to-removing-government-red-tape-and-streamlining-government/

Polls/Talk To Us

We'd like your input on the differences between the customer service you receive from government and the service you receive from for-profit companies, so we've set up a poll (and an area for comments). We'd appreciate it if you drop by and register your opinion, and of course, we welcome any explanations or comments. The address is:

http://customerservicegov.com/wp/whats-your-opinion-on-government-customer-service-poll/

We also have another question: 

What Does "Good Customer Service" Mean When It Comes To Government – Help Us Out

at http://customerservicegov.com/wp/what-does-good-customer-service-mean-when-it-comes-to-government-help-us-out/ We'd like to hear your thoughts about what you want from government in terms of service, what needs to change, and what's good.

Free Offers

To introduce you to the concept of LearnBytes Helpcards, we are giving away free, copies of Using Self-Talk To Manage Your Anger, which explains how you can take the edge off of bad feelings by addressing how you think. It's free, no strings attached, and we hope you'll browse our online store while you are there. The link is: http://bacalassociates.com/now-free-from-bacal-associates/

In addition, here are some other free offers you might find interesting and instructional:

Free E-Book: If you are involved in using Facebook, particularly for marketing, and haven`t been as successful as you like, or simply want to learn more about how to use Facebook, check out, How to Master Facebook Marketing in 10 Days, an ebook that will help you learn the following:

Evaluate successful Facebook pages

Understand Facebook best practices

Speak Facebook-ese

Create custom Welcome Pages

Create a content calendar

Understand Edge

Rank and the art of engagement

Put on a show

Create a contest

Run a targeted ad campaign

Use Facebook's analytics package 'Insights'

The link is here: Just sign up and download. http://work911.tradepub.com/c/pubRD.mpl?sr=oc&_t=oc:&pc=w_hubs20 

And, if you run a website, and particularly if you need help with search engine results and rankings, (since the Google Panda updates), check out Learning SEO From the Experts: A Step-By-Step Guide aimed at helping you increase targeted traffic to your web properties. It`s about 27 pages and covers:

Identifying Keyword Opportunities

Mastering On-Page SEO

Link-Building Strategies

How to incorporate social media into your SEO efforts

Tips for Ongoing SEO Improvement

The link is at: Offer Link: http://work911.tradepub.com/c/pubRD.mpl?sr=oc&_t=oc:&pc=w_hubs19

 

The latter two offers are time limited.

Reminders:

Our Sites:

Just a quick summary of our sites that have information on the following topics:

Training and Development Resource Center:http://thetrainingworld.com

Leadership Resource Center: http://leadertoday.org

Communication Resource Center: http://www.work911.com/communication/index.htm

Conflict (both workplace and family) http://conflict911.com

Business, Strategic and Personal Planning: http://www.work911.com/planningmaster/index.html

Performance Management & Appraisal: http://performance-appraisals.org

Customer Service: http://customerservicezone.com

Our Main Site: http://www.work911.com

To new subscribers: The work911 newsletter is published no more than three times a week and contains articles on all things work related, and contains other work related resources, and updates about our sites, and their contents. Past history indicates we publish about every ten days. Subscribe at http://work911.com/newsletter.htm

Don't forget that you can access free, usable previews of over twenty of our books and helpcards at:

http://bacalassociates.com

and that we continue to offer special freebie offers and discounts to our newsletter subscribers!

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