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Latest News Sep 9, 2015 Everything You Need to Know About Running a Webinar (And Then Some) Badly executed webinars are just terrible. Here's how to set up and run webinars that work, and don't suck. Read more... 3 Types of Customer Experience Action Essential to ROI Here are three customer experience actions the author sees as essential to getting a return on investment in CX Read Full Article!. Read more... The Perils of a Neglected Online Community It's shocking how many companies set up online communities and then don't staff it, or let it "do what it does". Even major companies like amazon make this mistake. Here's more. ... Read more... Featured Free Resource Talent Acquisition Technology: Today, Tomorrow, and Beyond In an era filled with incredible technologies, businesses increasingly demand resources to make better informed decisions. Wireless Brand Satisfaction: Are Customers Own Words Better than a Rating Scale? While the title suggests this is about wireless companies, in truth it's about whether any company is better off measuring customer satisfaction via a rating scale or in a customer's own words. ... Read more... Top 100 Ideas And Quotes For First-Time Leaders |  Nice short snippets for first time leaders, a little bit at a time. (8-Sep-2015) Read more... Fact or Fiction: Customer-Centric Banks Is there such a thing as customer centric banks? It probably depends what country you are in, but things may be getting better. Read Full Article!. Read more... Featured Free Resource Webinar-Moving Collaboration to Cloud-Now is the Time This webinar will highlight how collaboration in the cloud can help companies realize cost savings and operational efficiencies that lead to greater business success. All Call Center Metrics Are Important. But Have You Tried Using This One? There are a ton of ways to measure how well a call center is doing, but have you tried measuring "customer happiness"? That's the theme in this article. ... Read more... Liked this article? Share it on... CX Metric Obsession Do we spend too much time worrying about how to measure customer experience, rather than improving it? That's the contention of the author here. Read Full Article! ... Read more... Liked this article? Share it on... The anatomy of a highly engaging webinar (and the least) Research by Adobe on characteristics of engaging vs. non-engaging webinars. Read more... Liked this article? Share it on...

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