| Work911: Learn With Us. |
| | | Top 10 Reasons to Write a Blog Post Debunking the Learning Styles Myth
Thalheimer writes an entertaining AND enlightening piece on all the hype and myths around learning styles. | | Neuroscience Myths and Worse
Recaps in brief a presentation by John Medina, author of Brain Rules, on the current limits and applicability of neuroscience research to learning and instruction. ... | | Identifying customers at risk of leaving and deciding whether to keep them if possible
In B2b particularly it's important to identify the different types of customers, and where they sit in terms of loyalty to your company. By identifying customers at risk of leaving you can allocate your retention resources most effectively. ... |  Featured Free Resource  | Make Yourself Replaceable! Here are some simple steps that can help you assure that your competence on the job will propel you forward, rather than hold you back. | | | Win-Win Customer Journeys With Dialogs about Value
For the more advanced, this article also includes factors related to customer loyalty. It's a good example of how complex looking at customer journeys can become if you choose, but it's also possible to scale things down for smaller businesses. ... | | Three Steps to Defining and Mapping the Customer Journey
A broad overview of the process of defining, then mapping your customer takes in procuring your services or products. Read Full Article!. | | All You Need To Know About Customer Journey Mapping
If you are new to customer journey mapping this is good since it explains what it is, and why you need to do create one. Read Full Article!. | | Featured Free Resource | | Customer Journey Mapping Software Review
The outcome of analysing your customer's journey to purchase is often expressed in some sort of graphic map. It can help to use software to produce that final product. This reviews some options to do so. ... Read more... | Liked this article? Share it on... |  |  |  | | | Customer Complaints - Managing expectations
There are two ways to address customer complaints - fix the ongoing problem if that's possible, and/or work to manage customer expectations so they know ahead of time the how longs, etc. ... Read more... | Liked this article? Share it on... | | | | | | Latest results of Dave Paradi's Annoying PowerPoint Survey
Some survey results on what the most annoying uses of Powerpoint involve. Read more... | Liked this article? Share it on... | | | | |
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Contact: journal@customerservicezone.com
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