Work911 Ezine - Some free not-so-light reading for the Summer months, news on book on small business.

July 7- 2008 - Contents - Free Summer Reading and Learning Content

Coming Soon News:

Robert Bacal and Nancy Moore have almost completed the first draft of
Perfect Phrases For Small Business, which is scheduled to be published
by McGraw-Hill in October, 2008 (although I suspect it will be a bit
later). We'll be renovating our small business site and blog (http://
smallbusiness411.org) soon, and including more details about the
upcoming book. For those of you who would like to see the entire list
of books by Bacal, or order them, may we direct you to
http://www.work911.com/books/booksbybacal.htm . From there you can
order his books from amazon.com.

In This Issue:

In this special summer issue we're offering you some free Summer
Reading resources. Ok. They may not be light reading but if you want
to do some learning or professional development during the Summer,
here's some good choices. All the items here are available free of
charge unless otherwise indicated. If you want to browse a huge
selection of free promotional publications ranging from magazines, e-
books, whitepaper through to free webinars, go to http://workhelp.tradepub.com

Our Training Blog

In addition to the excellent free articles and resources at The
Training and Development Center at http://thetrainingworld.com, we
also have a blog with some irreverent, candid and controversial
remarks by Robert Bacal. You can enter the blog at http://thetrainingworld.com/wp
. Read Robert's views on what's wrong with trainers and the training
profession.

Vulnerability Management For Dummies (E-book)

This is a free Ebook on the topic of computer network security, but
it's not just for huge corporations. If you have even a small network
that you want to keep secure, and to ensure your data is safe, no
matter whether it's business numbers or personal photos, check this
out. Ideal for those in charge of networks. Grab it at
http://workhelp.tradepub.com/c/pubRD.mpl?sr=oc&_t=oc:&pc=w_qa18

Free - Coaching Skills For On-The-Job Trainers Manual

This is a free manual designed to cover off coaching skills for
trainers and managers who do on the job training. It's produced by the
CDS, Workplace Safety and Health Division.

You can get it in pdf format free of charge by clicking on this
address: http://www.cdc.gov/niosh/mining/pubs/pdfs/2005-146.pdf

It's in the form of a workbook with exercises. Watch out for common
training and learning myths embedded in the text, which goes to show
you that even so called experts repeat misconceptions about learning.

Getting the Most for Every Dollar: Tools and Strategies for Expense
Management at Mid-Size Companies

For the sixth consecutive year, American Express has teamed up with
CFO Research Services to identify how finance executives manage
spending programs to yield sustained business results. This year's
research, Getting the Most for Every Dollar, is a guide for CFOs
interested in gaining insight on how other Middle Market companies can
strike the appropriate balance in achieving price, service and quality
to manage indirect expenses. Get it here:

http://workhelp.tradepub.com/c/pubRD.mpl?sr=oc&_t=oc:&pc=w_amex01

Help With Angry and Hostile Customers

Get free chapters from our book, Defusing Hostile Customers at our
customer service resource center. To go direct, the address is:
http://customerservicezone.com/products/defusingcustomersbook.htm

The chapters are towards the end of the page.

Some of Robert's Favorites

There are several topics that are dear to my heart and mind. One is
performance management, and the other is talent management. Here are
some available free publications on these.

The Looming Leadership Void: Identifying, Developing, and Retaining
Your Top Talent http://workhelp.tradepub.com/c/pubRD.mpl?sr=oc&_t=oc:&pc=w_tale08

The daunting combination of the high volumes of outbound talent and
the low levels of available skilled labor have brought into focus the
need for succession planning - a combination of process, tools, and
disciplines that enable an organization to plan for anticipated
leadership needs as well as identify, develop, retain, and allocate
key talent.

The Business Case for Performance Management Systems
http://workhelp.tradepub.com/c/pubRD.mpl?sr=oc&_t=oc:&pc=w_tale07

This white paper, a compilation of survey responses from 245
organizations, is a roadmap for organizations that desire to achieve
superior performance through Best-in-Class use of succession planning
with regards to strategy, capabilities, and technology utilization.

Leading companies use self-service performance management systems to
manage performance reviews online. But what are the business drivers?
And how do you justify the costs? Read this handbook and build a
winning business case that successfully communicates the benefits of
ROI and employee performance.

Understanding Business Intelligence and Your Bottom Line
http://workhelp.tradepub.com/c/pubRD.mpl?sr=oc&_t=oc:&pc=w_sagb13

Business Intelligence (BI) is neither a product nor a system, it is an
umbrella term that combines architectures, applications, and
databases. It enables the real-time, interactive access, analysis, and
manipulation of information, which provides the business community
with easy access to business data. BI analyzes data—the data
businesses generate through transactions or by other kinds of business
activities—and helps businesses by analyzing the past and present
business situations and performances. By giving this valuable insight,
BI helps decision-makers make more informed decisions and supplies end-
users with critical business information on their customers or
partners, including information on behaviors and trends.

Given that virtually all small and midsized businesses (SMBs) can
benefit from BI tools, the real question is how much of this
technology constitutes a good investment of time and energy? Most of
the industrial-strength, BI-related tools cater more to the larger
enterprises whose business structures are highly complex and whose
budgets can accommodate the lofty implementation expenditures. While
many of these vendors would like you to think that their pricey, high-
end solutions are absolutely necessary for the SMB sector as well, our
research indicates otherwise.

Our Sites:

Just a quick summary of our sites that have information on the
following topics:

Leadership Resource Center: http://work911.com/leadership-development/index.html

Communication Resource Center: http://www.work911.com/communication/index.htm

Conflict (both workplace and family) http://conflict911.com

Business, Strategic and Personal Planning: http://www.work911.com/planningmaster/index.html

Performance Management & Appraisal: http://performance-appraisals.org

Customer Service: http://customerservicezone.com

Our Main Site: http://www.work911.com

Multi-Purpose Articles Database: http://www.articles911.com

To new subscribers: The work911 newsletter is published no more than
once a week (but usually no more than once a month) and contains
articles on all things work related, and contains other work related
resources, and updates about our sites, and their contents. Past
history indicates we publish about every ten days. Subscribe at
http://work911.com/newsletter.htm

Don't forget that you can access free, useable previews of over twenty
of our books and helpcards at:

http://www.work911.com/products

and that we continue to offer special freebie offers and discounts to
our newsletter subscribers!

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