Work911 Ezine - BARS Rating Scales, Reducing Conflict, and more

WORK911: LEARN WITH US. Latest News Sep 14, 2011 Are Behaviorally Anchored Rating Scales Superior To More General Approaches? A short discussion of whether BARS (Behaviourally Anchored Rating Systems are better than other systems. Bottom line: Ratings are still ratings. Read more... Authentic Leadership Can Be Bad Leadership - Deborah Gruenfeld and Lauren Zander - Harvard Business Review Most people can agree that authenticity is of great value. We'd rather be — or follow — a leader who is for real than one who is faking it. Acting in a way that feels truthful, candid, and connected to who you really are is important, and is a leadership quality worth aspiring to. On the other hand, being who you are and saying what you think can be highly problematic if the real you is a jerk. In practice, we've observed that placing value on being authentic has become an excuse for bad behavior among executives. It's important to realize that what makes you you is not just the good stuff — your values, aspirations and dreams; the qualities others love most. For most people, what comes naturally can also get pretty nasty. When you are overly critical, non-communicative, crass, judgmental, or rigid, you are probably at your most real — but you are not at your best. In fact, it is often these most authentic parts of a leader that need the most management. ... Read more... Behaviorally Anchored Rating Scales for the Assessment of Tactical Thinking Mental Model The military is often in a leadership position regarding evaluation and development of "employees". In this adobe acrobat file, you'll find a research report on the use of BARS in assessing tactical ... Read more... Featured Free Resource The Top 10 B2B Marketing Mistakes...And How to Avoid Them A crowd-sourced eBook lead by Dianna Huff and Mac McIntosh. They asked their respective networks to submit the top ten B2B marketing mistakes they see other marketers making. From email to social media, people expressed their opinions – and often quite passionately! Blended Learning Systems: Definition, Current Trends, and Future Directions So what is this %u201Cblended learning that everyone is talking about? This chapter will provide a basic introduction to blended learning systems and share some trends and issues that are highly relevant to those who are implementing such systems. To accomplish these goals, the chapter will address five important questions related to blended learning systems such as: What is blended learning?, Why blend? This is a scholarly type ... Read more... Cognitive Science (Stanford Encyclopedia of Philosophy) Cognitive science is the interdisciplinary study of mind and intelligence, embracing philosophy, psychology, artificial intelligence, neuroscience, linguistics, and anthropology. Its intellectual origins are in the mid-1950s when researchers in several fields began to develop theories of mind based on complex representations and computational procedures. Its organizational origins are in the mid-1970s when the Cognitive Science Society was formed and the journal Cognitive Science began. Since then, more than seventy universities in North America, Europe, Asia, and Australia have established cognitive science programs, and many others have instituted courses in cognitive ... Read more... Conflict Prevention In The Workplace: Using Cooperative Communication [Download&91; Conflict Prevention In The Workplace - Using Cooperative Communication Just like cholesterol there's good conflict and bad conflict. If you can prevent the bad, unnecessary conflict, you can save huge amounts of time, and pain associated with the "bad" stuff!? ... Read more... Featured Free Resource Social Media Marketing GPS -- Free 91 Page eBook SMGPS will tell you the why & how to use social media for marketing, 1 tweet at a time. You'll learn essentials in digestible little spoonfuls. Customer Service Advocacy Gone Insane: Propaganda For Your Childen Customer Service Advocacy Gone Insane: Propaganda For Your Childen In one of the strangest things ever in customer service, Sitel releases a children's book targeted to the 2-8 age range, to "teach" them how important call center representatives are. And Tennesse Governor Haslam wrote the forward endorsing the book. AND, not a critical peep. NOT ...  Read more... Customer Service Questions and Answers From Employees On The Firing Line> Are you on the firing line dealing with customers? Here's some ideas on how to work more effectively.(20-Jul-2011)  Read more... Customer Service and Customer Experience Knowledge Base - Main Page - General Customer Service Skill Questions> Several hundred answers to frequently asked questions about customer service, why it's so terrible, and what to do about it.(20-Jul-2011)  Read more... You are receiving this newsletter because you opted-in to receive relevant communications from Bacal & Associates  Bacal , 722 St. Isidore Rd. Contact: ceo@work911.com

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