Work911 Ezine - You Don't Have To Buy Our Books To Hone Your Defusing Skills and Other Free Stuff

Happy New Year!

New For 2013 - The Angry Customers KnowledgeBase Site - Free Help For Defusing Angry People

We've always wanted to create a place where we could collect techniques for dealing with angry, difficult and abusive customers that was free. We've finally jumped in to help you deal with tough customer situations, or, for that matter to help you defuse tough emotionally charged situations even if they don't involve customers, per se.

angrycustomer.org is slowly growing into the best site to obtain advice on all of the techniques, both well known and less known for use in dealing with angry people. The concept is simple. 

You Can Ask A Question

The site is set up so YOU can ask YOUR questions about angry customers, and receive answers from experts, or simply, other visitors who might have insight into your question. It's simple to do, and you can choose to ask your question anonymously, or not. It's up to you. To save you time, you can ask your question about how to handle a specific customer issue by using this link.

You Can Answer Someone Else's Question

Here's an opportunity to strut your stuff -- your customer service expertise, by helping someone out and answering THEIR customer service question. Again, it's really easy. Take a look at the "open questions" (those waiting for answers), choose one, and type in your answer. It's a chance to help others and we know you have some great ideas about how to improve customer service. Again, the direct link to open customer service questions is here.

Contribute To The Knowledgebase By Posing A Question AND The Answer

Want to contribute by, once again, showing off your expertise? Are you really on top of your game when it comes to customer service and angry customer issues? You can post a question AND provide the answer, and contribute to making http://angrycustomer.org the best source for angry customer help on the Internet. AND, you can get a little self-promotion boost by taking credit for your contribution by including your blog link, website link, or social media link to the end of your answer. Questions and answers are organized by category, so you choose your category, input your question, then your answer, and that's about it. Here's the link to contribute.

The Angry Customers Knowledgebase is at http://angrycustomer.org/faq

More Free Stuff!

Here are a few freebies currently available. Grab them fast, since they are all time limited.

How to Crush Your Competitors on Social Media in 30 Days - Free E-Book

After you read this eBook, you'll have a social media marketing program that makes your competitors sweat. Frankly, they won't know what hit them. So tell them to watch out (or better yet, catch 'em by surprise) ... it's time for you to start your 30-day training regimen for social media domination. Here's the link (http://work911.tradepub.com/c/pubRD.mpl?sr=oc&_t=oc:&pc=w_hubs38)

 New eBook: How to Master Facebook Marketing in 10 Days

Whether it's Facebook's complexity or simplicity that has you stymied, if you put in just a little effort-- for 10 days--you can boost your Facebook interactions by 10, 20, even 30 percent or more. Link ( http://work911.tradepub.com/c/pubRD.mpl?sr=oc&_t=oc:&pc=w_hubs20)

How to Use Pinterest for Business

 Pinterest isn't just another social media network. What appears to be the fastest-growing social media site ever has become a huge traffic referral (arguably, more powerful than Google+) for all businesses. An increasing number of companies are leveraging the platform to reach a new audience, increase visits to their websites, and generate leads or retail sales. And guess what? It's working.
Download this free, 44-page eBook Link ( http://work911.tradepub.com/c/pubRD.mpl?sr=oc&_t=oc:&pc=w_hubs27)

Free Subscription To Training Magazine

The magazine delves into management issues such as leadership and succession planning, HR issues such as recruitment and retention, and training issues such as learning theory, on-the-job skills assessments and aligning core workforce competencies to enhance the bottom line impact of training and development programs. Link (http://work911.tradepub.com/c/pubRD.mpl?sr=oc&_t=oc:&pc=tran)

Our Free Book - ImPerfect Phrases For Relationships: 101 COMMON Things You Should Never Say To Someone Important To You... And What To Say Instead

While our newest book on communicating for better relationship is less than $15 on amazon.com, and even cheaper for the Kindle, we've put all of it online, free of charge. If you are interested in improving your relationships at home and at work, come visit us at http://work911.com/imperfect/ . Almost 200 pages to help you with what not to say to your boyfriend, girl friend, partner, family members and colleagues.

Our Network Of Websites

Our Sites:

Just a quick summary of our sites that have information on the following topics:

Training and Development Resource Center:http://thetrainingworld.com

Leadership Resource Center: http://leadertoday.org

Communication Resource Center: http://www.work911.com/communication/index.htm

Conflict (both workplace and family) http://conflict911.com

Business, Strategic and Personal Planning: http://www.work911.com/planningmaster/index.html

Performance Management & Appraisal: http://performance-appraisals.org

Customer Service: http://customerservicezone.com

Our Main Site: http://www.work911.com

Customer Service In Government: http://customerservicegov.com

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