{Work911 Forum} Fwd: Work911 Success Updates

Work911: Learn With Us.

Latest News Jul 22, 2015 Methods for navigating confrontation in the workplace There's some good advice in this short, simple article, but read it carefully because the best points are contained in some very short sentences. Read more...   Teachers Are From Pluto, Parents From Mercury, and It's The Children Who Suffer With the beginning of the school year, the "war" between parents and teachers begins anew. Both parents and teachers have the same ultimate goal: To provide the best education possible to students going to schools, which is a good thing, but there's a stark difference between the roles and responsibilities of each. Truly parents and teachers often seem to be from planets at different ends of the solar system when it comes to HOW to reach their shared goal. ... Read more...   Angry Customer Videos Funny? Think Again And Imagine The Trauma There are literally hundreds of videos of angry customers posted on Youtube. Many of them have gone viral, garnering views in the hundreds of thousands, and it's also common for those videos to receive huge numbers of comments numbering in the thousands. Banal comments, perhaps, but comments none the less. ... Read more...   Featured Free Resource The Manager's Field Guide to Recognition A comprehensive guide to recognizing your employees effectively. The 3 Types Of Buying Scenarios Every B2B CMO Must Know Explains what buying scenarios are, why they are important for business to business, and three critical scenarios one must understand to succeed in the B2B marketplace. ... Read more...   Recording Workplace Conversations Thinking about recording conversations with co-workers or others in your workplace? Here's the basics on legalities and issues you need to know. (22-Jun-2015) ... Read more...   Customer Service Phrases - Words Count Six Phrases That Will Change the Way You Do Customer Service. Six phrases that can change the tone of difficult conversations with customers. Read Full Article! ... Read more...   Featured Free Resource Nurturing Company Culture: A Love Story Helping to make your company a great place to work. 360 Degree Feedback: Pluses and Minuses: Vault People Management Career Information There is no shortage of experts in books or at HR conferences singing the praises of 360 degree feedback. But, as many HR managers have discovered, how you do it is more important than doing it. Implementing this technique without a clear plan and active monitoring can make it a negative for your organization. Read this if you are using 360 degree feedback. (26-Jun-2006) ... Read more... Liked this article? Share it on... Conflict management strategies and styles - when to use Explains five conflict management strategies, but most important, when each is best used, and NOT used. Read more... Liked this article? Share it on... Research: An Investigation of Consumers' Attitudes Toward Complaining This paper reports exploratory and descriptive research to determine the domain of consumers' attitudes toward complaining and the relationship between these attitudes and actual complaint behavior. In empirical analysis, three attitude domains emerged. Different groups of consumers were shown to differ in their attitudes, and attitudes were significantly related both to propensity to complain and self-reported complaint behavior. ... Read more... Liked this article? Share it on...  You are receiving this newsletter because you opted-in to receive relevant communications from Bacal & Associates. Bacal & Associates | 722 St. Isidore Rd. Contact: journal@customerservicezone.com Unsubscribe

--
--
You received this message because you are subscribed to the Google Groups "Work911 Ezine" group.
To unsubscribe from this group, send email to Work911-Ezine-unsubscribe@googlegroups.com
For more options, visit this group at http://groups.google.com/group/Work911-Ezine
---
You received this message because you are subscribed to the Google Groups "Work911 Forum" group.
To unsubscribe from this group and stop receiving emails from it, send an email to work911-ezine+unsubscribe@googlegroups.com.
To post to this group, send email to work911-ezine@googlegroups.com.
Visit this group at http://groups.google.com/group/work911-ezine.
For more options, visit https://groups.google.com/d/optout.