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Latest News Jun 2, 2015 Why are leaders becoming more hands-on with employee training? According to this article, more leaders are getting involved in fostering and leading training, and the reasoning is to create more direct relationships with staff to improve engagement. ... Read more... Distinctions Required For You To Resolve Conflicts Five absolutely critical distinctions you must make if you are to be successful at resolving your conflicts in positive ways. Read more... Why leadership coaching for development often falls short Leadership coaches abound, but the truth is that a lot of leadership coaching does nothing but cost money and time. Here's why. (24-Apr-2015) Read more... Featured Free Resource The Manager's Field Guide to Recognition A comprehensive guide to recognizing your employees effectively. What leadership skills do nonprofit emerging leaders need to succeed? (Millennials) A little mistitled since this is really about the skills millennials need to lead in nonprofit environments, but there's good content in the article. (24-Apr-2015) ... Read more... Women Leaders and Organizational Change Some suggest that adding more women in leadership roles will change organizations, but this article suggests that that isn't going to work. Much more is required if our organizations are to change. ... Read more... The Conflict Resolution Meeting You have a conflict with a coworker. You decide you need to meet to thrash things out and clear the air. Here's how to do it. Read this first. Read more... Featured Free Resource Nurturing Company Culture: A Love Story Helping to make your company a great place to work. The Service Side of Supply Chain Management Very deep article that's part of an expert supply chain management series that considers the process in terms of the "service side". Great, but hard to read for many. ... Read more... Liked this article? Share it on... 5 Ways Millennials are Re-defining the Customer Experience If you subscribe to generational stereotypes (and I don't), you may find this interesting. Or, you may balk at the bald and rather stupid generalizations. ... Read more... Liked this article? Share it on... Senior Citizen Customer Service Etiquette Not all seniors are the same, but this is a good reminder article for those who serve the older generations on how to provide them with better service despite possible barriers. ... Read more... Liked this article? Share it on... This email was sent to ceo232@gmail.com. You are receiving this newsletter because you opted-in to receive relevant communications from Bacal & Associates. If you would like to manage your newsletter preferences, please click here. Bacal & Associates | 722 St. Isidore Rd. Contact: journal@customerservicezone.com Unsubscribe

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