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| | | Distinctions Required For You To Resolve Conflicts
Five absolutely critical distinctions you must make if you are to be successful at resolving your conflicts in positive ways. | | 360-Degree Feedback: How'm I Doing?
A collection of observations about the 360 feedback process free of the usual jargon-speak. Down to earth analysis, and the author expresses many of the opinions (albeit not positive) of employees who have had 360 feedback jammed down their throats. (26-Jun-2006) ... | | Case Study 3/2001 Employee Performance Ratings Disclosed - Data Protection Commissioner - Ireland
What happens when employee ratings from performance appraisals end up leaked in the organization? Oh, you mean that data is confidential? You bet. Here's a short case study to remind you about confidentiality in performance evaluations. (17-May-2006) ... |  Featured Free Resource | | So the customer is always right? Think again. - Handling Complaints
Article with some interesting numbers on what industries are the worst for dealing with complaints, and some tips. Read Full Article!. | | Does Your Home Business Need Insurance?
More important advice on the kinds of insurance needed to safely run a home based business. Looks at different situations and options to help you decide. ... | | Angry Customer Videos Funny? Think Again And Imagine The Trauma
There are literally hundreds of videos of angry customers posted on Youtube. Many of them have gone viral, garnering views in the hundreds of thousands, and it's also common for those videos to receive huge numbers of comments numbering in the thousands. Banal comments, perhaps, but comments none the less. ... | | Featured Free Resource | | Preparing For the Mature Consumer Boom
Some startling numbers about the explosive growth of the mature customer (over 65), that should highlight the need for shifts in how the elderly can be best served. ... Read more... | Liked this article? Share it on... |  |  |  | | | Why You Need a Customer Service Strategy Tailored to Baby Boomers
The eldest baby boomers are now amongst the retired, but also with new challenges, yet most businesses don't have a strategy in place to market to and serve baby boomers. ... Read more... | Liked this article? Share it on... | | | | | | Why are leaders becoming more hands-on with employee training?
According to this article, more leaders are getting involved in fostering and leading training, and the reasoning is to create more direct relationships with staff to improve engagement. ... Read more... | Liked this article? Share it on... | | | | |
 Bacal & Associates | 722 St. Isidore Rd.
Contact: journal@customerservicezone.com
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